FAQs
1 FAQs
1.1 COVID-19 Protocols

The health and well-being of our clients, our employees, and the community are of utmost importance to us and so we have implemented a number of protocols related to COVID-19, specifically:

  • We have drastically increased the strength and frequency of cleaning and disinfection, focusing heavily on frequently-touched surfaces such as tables, doorknobs, light switches, handles, desks, toilets, faucets, and sinks, per WHO guidelines.

  • We are encouraging employees to wash hands frequently throughout the day. We are also encouraging employees to maintain adequate distance between one another at all times when working, during breaks, at meetings and at all other times.

  • Wherever possible, we have asked that each member of our team work from home.

  • We are closely monitoring information from Toronto Public Health, the Alberta Ministry of Health, the Public Health Agency of Canada, and the World Health Organization for updates and communicating these updates to our team so they can remain safe both inside and outside of the workplace.
1.2 I’m having problems placing an order. What do I do?

If you are having trouble at any stage of the process, we are happy to help! Call us at 780-459-5427 or email us at [email protected] and we will respond in a timely manner.

1.3 Can I checkout with multiple shipping addresses?

Yes! You can send multiple baskits to different addresses in a single web checkout session/transaction. Just add your desired gifts to cart and our website will walk you through the rest! If you are ordering more than 10 baskets, you may want to consider using our large order form, which can be found here.

1.4 Who do you use for shipping carriers?

We use the following for shipping our product to your doorstep!

Local - Floral Delivery

Outside of local delivery - UPS, Canpar, FedEx, Purolator, Canada Post